Refund and Returns Policy – Craftify Market

Refund and Returns Policy for CraftifyMarket.com

Effective Date: 2025/01/18

At CraftifyMarket.com, we are committed to providing high-quality digital products. Due to the nature of digital downloads, all sales are final, and we maintain a strict no-refund policy under most circumstances. Please read this policy carefully before making a purchase.

1. Digital Product Refund Policy

All Sales Are Final

Once a digital product is purchased and downloaded, it is deemed delivered and non-refundable. As digital files cannot be “returned,” refunds or exchanges are not provided.

2. Exceptions to the No-Refund Policy

Refunds may only be issued under the following conditions:

•Corrupt File: If the file is corrupted or cannot be downloaded, and we are unable to resolve the issue.

•Duplicate Purchase: If you accidentally purchased the same product more than once, we will review and process a refund for the duplicate charge.

•Misrepresentation: If the product description on the website significantly misrepresents the item received.

For any of the above issues, you must contact us at [your email address] within 7 days of purchase with proof of purchase and details of the issue.

3. Refund Request Procedure

If you believe you qualify for a refund under the exceptions listed:

1.Contact us via email at support@craftifymarket.com with the subject line “Refund Request.”

2.Provide your order number, proof of purchase, and details of the issue.

3.Allow us up to 7 business days to review your case.

If a refund is approved, it will be processed back to your original payment method within 10 business days.

4. No Refunds for the Following Reasons

Refunds will not be issued in these situations:

•You changed your mind about the purchase.

•You no longer need the product.

•You do not have the required software or skills to use the product.

•You purchased the product by mistake.

•You claim the product was not received but the download history confirms successful access.

5. Product Support

We strive to ensure all products function as intended. If you experience technical issues, please contact us at [your email address], and we will assist you in resolving the issue. Support does not include customization of the product beyond its original design.

6. Chargebacks

Attempting to bypass this policy by initiating a chargeback with your payment provider is considered fraudulent and may result in the suspension of your account. We will provide evidence of your purchase and download history to the payment provider to dispute any fraudulent claims.

7. Acceptance of This Policy

By making a purchase on CraftifyMarket.com, you agree to this Refund and Returns Policy. Please review all product descriptions and details before making a purchase to ensure the product meets your needs.

If you have questions about this policy, contact us at:

Email:support@craftifymarket.com