Frequently Asked Question
Welcome to the Craftify Market FAQ page. Below you’ll find answers to common questions about our products and services. If you can’t find what you’re looking for, feel free to contact us at support@craftifymarket.com.
1. General Questions
What is Craftify Market?
Craftify Market is an online marketplace offering high-quality, ready-made graphic designs such as logos, business cards, and more. We provide customizable templates to help you create stunning visuals for your business or personal projects.
Who can use Craftify Market?
Craftify Market is perfect for entrepreneurs, small businesses, freelancers, and anyone looking for professional graphic design solutions.
How does it work?
Browse our collection, select the design you like, and complete your purchase. Once the payment is confirmed, you can instantly download the files and start using them.
2. Product Questions
Are the designs customizable?
Yes, all our designs are fully customizable. You can edit them using popular design software such as Adobe Photoshop, Illustrator, or any compatible program.
What file formats are included?
Each product description lists the included file formats. Most of our designs come in editable formats like .PSD, .AI, .EPS, or .PDF for maximum flexibility.
Are the designs exclusive?
Our designs are not sold exclusively, which means other customers can also purchase them. However, you can customize them to make them uniquely yours.
3. Payment and Refunds
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods.
Can I get a refund?
Due to the nature of digital products, we generally do not offer refunds unless there is an issue with the file (e.g., corrupted file or download issue). Please refer to our Refund Policy for more details.
4. Download and Support
How do I download my purchase?
After your payment is confirmed, you will receive a download link via email. You can also access your downloads from your account dashboard.
What if I can’t download the file?
If you encounter any issues with downloading, please contact us at support@craftifymarket.com, and we’ll assist you promptly.
Do you provide support for customization?
While we do not offer customization services, we’re happy to provide guidance on how to use the files. Feel free to reach out with any questions.
5. Licensing and Usage
What is included in the license?
Our standard license allows you to use the designs for personal and commercial purposes, but redistribution or reselling the designs is prohibited.
Can I use the designs for multiple projects?
Yes, you can use the purchased designs for multiple projects within the scope of the license.
Still Have Questions?
If you have additional questions or need assistance, please don’t hesitate to contact us:
- Email: support@craftifymarket.com
